Return and Refund

OUR EASY – 3 STEP RETURN PROCESS

  1. Please chat with our Live Customer Care Executives
  2. Share proof of product, order ids etc. and Complete verification by the customer care executives
  3. Upon approval, the amount would be reimbursed in the next 72 hours

Return and Refund Policy

Last updated: April 1, 2021

Thank you for shopping at Startar.in operated by NexGen Innovators IT Services Pvt Ltd.

If, you have received a wrong item or the item seems not to be in a new condition and You are not completely satisfied with the purchase, We invite You to review our Policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 5 days without giving any reason for doing so.

The deadline for cancelling an Order is 5 days from the date you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise Your right of cancellation, You must inform Us of your decision through a clear statement. You can inform us of your decision by:

We will reimburse you no later than 14 days from the day we receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The Goods are having some manufacturing defects

We reserve the right to refuse any merchandise returns that do not meet the above return conditions at our sole discretion.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’d receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please get in touch with us:

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